Help Centre
Find answers to common questions about booking through RentACarThailand.com, preparing your documents, and collecting your vehicle at airports and hotels across Thailand.
Before You Book
RentACarThailand.com is an independent booking service that connects you with local suppliers in Thailand. When you search and select a vehicle, you'll see the specific terms, included mileage, fuel policy, and payment requirements for that listing. Each supplier sets its own conditions, so read the terms carefully before confirming.
Check the pickup options in your selected offer and agree the exact address or airport meeting point with the supplier. Provide your accommodation details or flight number as appropriate. The voucher and supplier instructions determine the handover arrangements; confirm the return location separately.
Payment and Deposits
You pay an advance online by card when you book. The balance, if any, is due when you collect the vehicle, along with a security deposit if required. The deposit is held by the supplier during your rental and returned after the vehicle is inspected at the end. The advance, balance, and deposit are three separate amounts.
Some listings are marked "no deposit" or "no credit card required". These are independent conditions: a no-deposit listing may still have a credit-card requirement, and a no-credit-card listing may still require a deposit by debit card or cash. Check the individual listing and your voucher to see what applies.
If a listing requires a credit card and you only have a debit card, contact the supplier through the details in your voucher to ask if they accept alternatives. Do not assume that raising your debit card limit will replace a credit card requirement.
Documents You Need
You must bring your original driving licence, a valid passport, and the credit or debit card used for the booking (or named in the reservation). If your licence is not in English or uses a non-Latin alphabet, an International Driving Permit is usually required alongside your national licence. The exact document rules depend on the supplier and are listed in your voucher.
Print or save your voucher to your phone. Some suppliers may ask to see it at pickup.
Picking Up at an Airport
Check the pickup options in your selected offer and agree the exact address or airport meeting point with the supplier. Provide your accommodation details or flight number as appropriate. The voucher and supplier instructions determine the handover arrangements; confirm the return location separately.
Check the pickup options in your selected offer and agree the exact address or airport meeting point with the supplier. Provide your accommodation details or flight number as appropriate. The voucher and supplier instructions determine the handover arrangements; confirm the return location separately.
Picking Up at a Hotel or City Location
Hotel delivery means the supplier brings the vehicle to your accommodation. Confirm your exact address and arrival time when you book, and reconfirm by email or phone a day before. City pickup means you collect from a supplier office in Bangkok, Phuket, Chiang Mai, or another destination. The voucher includes the office address and opening hours.
Changing or Cancelling Your Booking
Check the cancellation and amendment terms shown when booking. For a confirmed reservation, use the supplier or booking support contacts in your voucher. This independent website does not process booking changes or determine refunds.
Insurance and Additional Cover
The listing will state what insurance or damage cover is included. The supplier may offer additional cover at pickup to reduce or remove the excess. Read the terms in your voucher and at the counter before deciding. Do not assume that "no deposit" removes your responsibilities under the rental agreement.
Additional Services
Child seats and additional drivers are available where offered by the supplier, usually for an extra fee paid locally. Request these when you book so the supplier can prepare them. Availability and cost vary by listing.
Driving in Thailand
Thailand has left-hand traffic. Use paved roads permitted in your rental agreement. Some suppliers do not allow travel to certain islands or regions - check your voucher before planning a ferry trip to Phuket, Koh Samui, or Koh Lanta. Obey local road signs and speed limits, which are posted in kilometres per hour.
Returning the Vehicle
Return the vehicle at the time and location agreed in your voucher. If you return late without prior agreement, the supplier may charge extra days or fees. Fill the fuel tank to the level required by the fuel policy (usually full-to-full). The supplier will inspect the vehicle and release your deposit if there is no damage or missing fuel.
Contact and Support
For questions before or after booking, email [email protected]. We do not operate a phone line or physical office. Once your booking is confirmed, your voucher contains the supplier's direct contact details for pickup instructions, delays, or changes during your rental.
You can also visit our About Us page to learn how the service works, read customer reviews, or check our terms and conditions and privacy policy.
What do I pay online and what do I pay at pickup?
You pay an advance online when you book. The remaining balance, if any, and the security deposit (if required) are paid when you collect the vehicle. The advance, balance, and deposit are three separate amounts, all shown in the listing and your voucher.
What is the security deposit and when do I get it back?
The security deposit is held by the supplier during your rental to cover fuel, damage, or fines. It is returned after the vehicle is inspected at the end of the rental. The deposit amount and payment method (credit card, debit card, or cash) depend on the supplier and listing.
Does no deposit mean no credit card required?
No. A no-deposit offer has no security deposit under the selected conditions. A no-credit-card offer does not require a credit card under its stated payment conditions. These are separate options; check both in the selected listing and confirm the accepted payment methods before booking. The online advance remains a separate part of the rental price.
Do I need an International Driving Permit?
Check the pickup options in your selected offer and agree the exact address or airport meeting point with the supplier. Provide your accommodation details or flight number as appropriate. The voucher and supplier instructions determine the handover arrangements; confirm the return location separately.
Where do I collect the vehicle at the airport?
Check the pickup options in your selected offer and agree the exact address or airport meeting point with the supplier. Provide your accommodation details or flight number as appropriate. The voucher and supplier instructions determine the handover arrangements; confirm the return location separately.
What if my flight is delayed?
Check the pickup options in your selected offer and agree the exact address or airport meeting point with the supplier. Provide your accommodation details or flight number as appropriate. The voucher and supplier instructions determine the handover arrangements; confirm the return location separately.
Can I take the vehicle to the islands?
Phuket and Koh Samui are islands, and Koh Lanta requires a ferry. Some suppliers do not allow ferry travel or restrict the rental area. Check your voucher and the agreed area before planning your route.
Can I add a second driver?
Additional drivers are available where offered by the supplier, usually for a fee paid at pickup. Request this when you book and provide the driver's details so the supplier can include them in the agreement.
Can I cancel for free?
It depends on the listing. Some suppliers allow free cancellation up to a certain time before pickup; others charge a fee or are non-refundable. Check the terms in your booking confirmation before you cancel.
How do I change my booking dates?
Use the supplier or booking support contacts shown in your voucher to request new dates. Confirm availability and any applicable change or cancellation conditions before making new travel arrangements. This independent website does not process changes to confirmed bookings.
What insurance is included?
The listing states what cover is included, such as Collision Damage Waiver or Theft Protection, and the excess amount. The supplier may offer extra cover at pickup to reduce or remove the excess. Read the terms in your voucher and ask at the counter if you have questions.
How do I contact the supplier during my rental?
Your voucher includes the supplier's phone number and email. Use these for questions about the vehicle, extensions, early return, or emergencies during your rental.